Shipping is not finishing. AI systems decay — drift, prompt regressions, cost explosions, regulator scrutiny, new data distributions. Run & Optimize is the compounding work: monitoring, MRM, evals, retraining, optimization, and AI Center-of-Excellence support that keeps systems alive after the launch announcement.
Each can stand alone or compose into a larger system. Senior practitioners staff every engagement end-to-end — the architect is the engineer is the operator.
Ongoing monitoring, incident response, and maintenance for production AI systems. Defined SLAs, escalation paths, weekly health reports, and a named senior practitioner on the account.
DELIVERS · Production AI under SLA
Carrier-grade MRM scaffolding for production ML and GenAI — evaluation cadence, drift detection, validation reports, and audit-ready documentation. Designed for regulated industries.
DELIVERS · Operating MRM framework
Continuous evaluation pipelines for GenAI and agentic systems — golden sets, regression suites, human-in-the-loop scoring. The infrastructure that keeps GenAI outputs honest.
DELIVERS · Continuous eval infrastructure
Structured review of inference cost, latency, retrieval performance, and model selection. Delivered as a fixed-scope engagement with quantified before/after results.
DELIVERS · Documented cost / latency wins
Embedded senior support for an internal AI Center of Excellence — operating model, intake review, architecture sign-off, and program-level health reporting.
DELIVERS · Senior CoE air cover
Every Run engagement has explicit service levels, escalation paths, and a named senior practitioner on the account. Ambiguity in operational agreements is a liability.
We measure what we move — drift caught, dollars saved, evals improved. We publish what we measure. We end engagements with a written handover.
Every Run engagement is structured to increase the capability of your internal team — runbooks, evaluation playbooks, on-call shadowing — not to create permanent dependency on us.
Most first conversations are 30 minutes with a senior partner. We don't run sales development outreach — if you talk to us, you're talking to a practitioner.